Privacy Policy

About this policy

Nexus HVAC Solutions ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store and disclose personal information through this website. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

What we collect

When you request a quote or contact us, we collect the details you give us, which may include:

• your name, phone number and email address
• your postcode and property type (home or business)
• the service and system size you are interested in
• anything you include in your message

Our website host and security tools may also record basic technical information such as your IP address, browser type and the pages you visit.

How we use it

We use your information to respond to your enquiry, prepare quotes, arrange and carry out work, and follow up on services we have provided. We do not sell your personal information.

Who we share it with

We only share personal information with service providers who help us run our business and this website (for example website hosting and email providers), or where we are required or permitted to by law.

Storage and security

Quote requests sent through this website are delivered to our business email and stored in the secure administration area of our website. We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we delete or de-identify it when we no longer need it.

Third-party services

This website loads fonts from Google Fonts, so your browser connects to Google's servers when you visit. Google's handling of that data is covered by the Google Privacy Policy.

Cookies

This website does not use advertising or tracking cookies. If that changes, we will update this policy.

Access and correction

You can ask to see or correct the personal information we hold about you by contacting us using the details below.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Nexus HVAC Solutions
Phone: 0485 028 635
Email: info@nexushvacsolutions.com